摘要
分析护士产生心理压力导致的不良情绪反应及采取的应变对策,要求护士要提高综合素质。护士应具备较强的处理突发纠纷应急能力,加强与患者及家属的有效沟通,改善护患关系,减少护患纠纷的出现。另外,护士应提高自身业务水平,增加心理卫生知识,提高应急能力,保持良好的身心状态,使护理工作更加高效地进行。
In this paper,the author analyzed negative emotional reactions on nurses caused by psychological pressure and what countermeasures they take to strain it,and nurses should improve the comprehensive quality requirements.They should have strong ability to deal with unexpected disputes in emergency,strengthen effective communication with patients and their families,in order to improve the relationship with patients,and reduce the occurrence of nursing disputes.Then they should improve the level of their business,increase psychological health knowledge,improve the psychological ability of emergency nurses,and also should to keep good state of mind,to make the nursing more efficiently.
关键词
护患纠纷
心理应激
防范措施
The disputes between nurse and patient
Psychological stress
Preventive measures
