公立医院护理人员工作满意度调查及影响因素分析——以潍坊医学院附属医院为例

Survey on Nurses' Job Satisfaction in Public Hospitals and Analysis of the Influential Factors-Taking the Affiliated Hospital of Weifang Medical University as an Example

目的调查公立医院护理人员的工作满意度情况,分析影响其满意度的相关因素,为提高医院人力资源管理绩效提供依据。方法自行设计调查问卷,运用整群抽样法和SPSS统计软件,选取潍坊医学院附属医院100名护理人员进行调查。结果护理人员工作满意度总分为(92.52±18.17)分,护理人员对工作群体的满意度最高,为(3.89±0.58)分,对工作回报的满意度最低,为(2.19±0.89)分。不同的编制、学历、工作年限及月薪对护理人员的工作满意度得分均有影响。结论目前护理人员工作满意度处于中等水平,医院管理者可以通过构建科学的薪酬体系、建立人性化的值班制度等措施满足护理人员不同的需要,进一步提高护理人员的工作满意度。

Objective: This study is to investigate the job satisfaction of nursing staff in public hospital and analyze the influential factors,thus to provide evidence for improving the performance of human resource management in the hospitals. Methods: A sample of 100 nurses in the affiliated hospital of Weifang Medical University was selected to participate in this study with cluster sampling method. Job satisfaction was investigated using self-designed questionnaire,and data analysis was conducted with SPSS software. Results: The total score of job satisfaction is( 92. 52 ± 18. 17). The highest is about their working group with 3. 89 ± 0. 58,while the lowest is about their labor return with( 2. 19 ± 0. 89). Authorized strength,education,working years and monthly salary all impact the job satisfaction of nurses. Conclusions: At present,nurses’ job satisfaction is at a media level. The managers of public hospitals should build a scientific compensation system and humanized duty system and so on,which can meet the different needs of nursing staff and improve their job satisfaction.