一线工作的考察:工作意义认知、员工承诺以及工作投入度对公共服务动机的影响效果检验

At the front line:examining the effects of perceived job significance,employee commitment,and job involvement on public service motivation

社会福利工作长期被认为是一种具有高度压力的职业,其中,激发员工们履行更多的责任和义务是理解个人与集体绩效的核心。当面对影响员工工作动力的负面组织因素时,如缺乏晋升机会、繁文缛节以及理想与现实的巨大差距等,对管理层来说更为重要的是要激励其员工,使之更能够为客户提供有意义的和令人满意的服务。已有研究表明,公共服务动机更高的员工会响应号召投身于利他性的亲社会行动。本研究利用从韩国社会福利工作者那里收集到的数据,考察一组与工作有关的因素对员工的公共服务动机水平的影响。研究结果显示,工作意义认知、专业的工作投入度以及情感承诺等因素全都对公共服务动机水平有影响,从而表明,关注职业特点和公共服务动机的动态变化的特性,对于压力巨大的一线职业而言很重要。

Social welfare work has long been identified as a highly stressful occupation,and one in which considerations of motivating employees and encouraging increased responsibility and commitment are central to understanding individual and collective performance.In the face of organizational factors that negatively affect employees’motivation,including a lack of promotion opportunities,red tape,and expected emotional exhaustion,it becomes much more important for management to motivate employees in such a way that they can provide meaningful and satisfactory services to their clients.Extant research suggests that employees with higher levels of public service motivation(PSM)are motivated to engage in prosocial behaviors that benefit others.Using survey data gathered from social welfare workers in South Korea,this research examines the impact of a number of job-related factors on employee levels of PSM.The results indicate that job significance,professional job involvement,and affective commitment all impact the levels of PSM,suggesting that attention to job characteristics and the dynamic nature of PSM are important in particularly stressful front-line professions.