多层治理背景下的公共服务管理和合作生产

Public services management and co-production in multi-level governance settings

从规范性角度讲,公共服务周期的各个阶段都提倡合作生产。然而,此前的实证研究忽略了一个问题,即合作生产是如何发生的。而且,几乎没有人关注合作生产如何在多层治理背景下出现。撰写本文的目的就是填补这一空白,辨识那些在多层治理背景下支持合作生产的动因和组织管理问题。我们的实证分析基于对自闭症儿童服务的案例研究。研究发现,合作生产出现于组织之间的安排,当事人之间信任的建立在合作生产方式的培育中发挥了关键作用。

From a normative stance,co-production has been recommended at all stages of the public service cycle.However,previous empirical studies on co-production have neglected the question of how to make this happen.Moreover,little attention has been paid to how co-production might occur in multi-level governance settings.The aim of this article is to fill these gaps,identifying triggers and organizational and managerial issues that could support the adoption of co-production in multi-level governance settings.The empirical analysis is based on a case study of services for autistic children.The findings highlight that co-production was prompted by inter-organizational arrangements and that trust-building among the actors played a pivotal role in nurturing a coproduction approach.