校园安保服务合作生产:佐治亚大学案例研究

The co-production of campus safety and security:a case study at the University of Georgia

校园安全保障是美国教育机构的一个突出问题,也是受到越来越多关注的一个领域。然而,关于在校园安保服务合作生产方面所做的努力和产生的困难,人们却知之甚少。本文针对校园的安保情况,考察学生和校园警务人员对专业服务人员与用户之间关系的认知,将有助于校园安保服务合作生产的研究。研究结果表明,人口和环境因素通过不同方式形成了用户和专业人员对他们之间关系的认知,而这些认知差异对校园安保服务合作生产产生了影响。

Campus safety and security is a salient issue and an area of increasing concern facing educational institutions in the United States.Yet little is known regarding ongoing efforts and resulting difficulties to co-produce campus safety and security.This article contributes to the literature on co-production by examining student and campus police officer perceptions of the professional-service user relationship in the context of campus safety and security.Findings suggest that demographic and contextual factors shape user and professional perceptions of their relationship in different ways,and that these perceptual differences affect efforts to co-deliver services.