乌干达公务员对公共服务供给中公民角色的认知

Civil servants’perspectives on the role of citizens in public service delivery in Uganda

本文研究了乌干达公务员对于公共服务提供中公民角色的认知。换句话说,我们考察了那些公共服务提供者对服务对象所产生的实际的和预期影响的一些看法。为此进行了一项聚焦于乌干达教育和卫生部门的实证研究。本文结论是,由于公民角色中存在众多张力,乌干达公务员认为服务对象还未充分参与到对优质公共服务的需求和提供当中。如果没有一种支持公共服务能力建构的文化在各个层次的发展,包括社区层次和个人服务对象的层次,那么在乌干达更有效的公共服务供给是不可能的。

In this article we study civil servants’perceptions about the role of citizens in the provision of public services in Uganda.In other words,we examine the views of those who deliver civil services regarding the actual and desired influence of service recipients.An empirical study was conducted focusing on the health and education sectors in Uganda.It is concluded that due to a number of tensions regarding the role of the citizen in Uganda,civil servants feel that service recipients are not yet adequately engaged in the demand for and delivery of quality public services.More effective public service delivery in Uganda cannot be achieved without the development of a culture that supports the building of capacity at all levels,including the community and individual service recipients.