政府组织的公民信任度量表检验

Validating a scale for citizen trust in government organizations

公共行政学者长期从宏观层面上研究公民对政府的信任。为了加深理解,更精准地确定组织层面信任产生的影响及原因,评估中观层面公民对政府组织的信任度就尤为重要了。组织信任方面的文献显示,组织的可信度是多维的,但现有文献并未对公共行政场景中的这些评估进行验证。通过对现有组织信任量表的修正,本文针对公共行政场景构建了一个量表。我们通过使用两类不同样本(总数n=991)的数据对'政府组织中公民信任度量表'进行检验,量表包括'所感知的胜任力、仁爱和诚信'三个维度及九个评估项目。该量表可以被其他研究者使用,有利于更详尽地多维度理解政府组织的信任度。

Citizen trust in government at the macro level has been studied by public administration scholars for many years,To further our understanding,assessing trust at the meso level of government organizations is Important to more precisely determine effects and antecedents of trust at the organizational level.The organizational trust literature has shown that organizational trustworthiness is multidimensional,but the extant literature has not validated such measures in a public administration context.The proposed scale builds on and adapts an existing organizational trust scale to a public administration context The’Citizen Trust in Government Organizations’scale is validated using data from two different samples(total n=991),resulting in a scale of nine items measuring three dimensions:perceived competence,benevolence,and integrity.This scale can be used by other researchers and is valuable to gain a more specific and multi-dimensional understanding of trust in government organizations.