网约车经营服务监管问题研究——以京沪深三市为例

On the Supervision Issues of the Online Car-Hailing Services——Taking Beijing,Shanghai and Shenzhen as Examples

交通运输部发布的《网络预约出租汽车经营服务管理暂行办法》对网约车市场起到了重要的规范作用,但在网约车市场准入标准、监管措施等方面尚有进一步细化和补充的空间,京沪深三市的相关监管规定在网约车经营服务准入条件、价格、主体、保险、责任、信息公开等方面同样存在一些问题。在比较与借鉴美国、英国相关监管制度的基础上,本文认为,我国应通过放宽网约车市场准入标准,实行市场价格监管模式,健全网约车保险制度,建立以平台监管为主、政府监管为辅的监管制度,确定监管责任负责制,设立政府链接平台投诉系统和投诉处理结果反馈机制,以形成全方位的网约车监管制度。

'The Administration Measures of the online car-hailing services',announced by The Ministry of Transport,has played an important role in guiding and regulating the online car-hailing services market.But the regulations access standards,regulatory measures,etc,there is further refined and complementary space.The relevant provisions of Beijing,Shanghai and Shenzhen,whose problems still exist in the regulations of the network about car service access conditions,prices,subject,insurance,responsibility,information disclosure and other aspects.Through the comparison and reference the relevant regulatory system of the United States and Britain,We should opened market of the online car-hailing access standards,implemented market price regulation mold,established the supervision system of the platform regulation based,supplemented by government,confirmed the regulatory responsibility system,perfected the online car-hailing insurance system,Set up through the government connection platform complaints system and the complaints processing feedback mechanism,form a comprehensive the online car-hailing services regulatory system protection.