火车票订购秩序的政府监管问题——以抢票软件的功能争议切入

Government Supervision of Train Ticket Purchasing Order ——from the Perspective of Controversy over the Function of Ticket-snatching Apps

第三方抢票软件的出现与普及,在发挥节省时间、人力成本功能的同时,也破坏了火车票资源的分配秩序本文中提到的'火车票'统一包含动车、高铁、普通列车以及城际列车等所有于12306官方平台上销售的票种。,抢占了人工自主操作的机会。基于此,政府应当从'三位一体'的体系架构着手,以制度规范兼利益导向来正确引领第三方平台,以提升民生事业服务质量来塑造旅客的消费观念,以加强监管来完善中国铁路总公司的运行机制,最终实现优化火车票网络订购环境的目标,摆正第三方抢票软件的市场位置。

The emergence and popularization of third-party'ticket-snatching'apps destroys the distribution order of train ticket resources and takes the opportunity from manual operation,though these apps play a role in saving time and labor costs.Based on this,the government should start from the'trinity'system structure,correctly guide the third-party platform by regulations and interests guidance,improving the quality of people’s livelihood services to shape the consumer’s consumption concept,and strengthening supervision to improve the operational mechanism of China Railway Corporation.Eventually it will achieve the goal of optimizing train tickets online ordering environment,and straighten the third-party'ticket-snatching'apps’market position.