2Jose A.Carnevalli,Paulo Cauchick Miguel.Review,Analysis andClassification of the Literature on QFD-Types of Research,Difficul ties and Benefits[J].Int.J.Production Economics,2008,(114).
3K.C.Tan,X.X.Shen.Integrating Kano's Model in the Planning Ma trix of Quality Function Deployment[J].Total Quality Management&Business Excellence,2000,11(8).
4Kay C.Tan,Theresia A.Pawitra.Integrating SERVQUAL and Kano’sModel into QFD for Service Excellence Development[J].Managing Ser vice Quality,2001,11(6).
5Yu Cheng Lee,Jih Kuang Chen.A New Service Development Integrat ed Model[J].The Service Industries Journal,2009,29(12).
6Ankur Chaudha,et al.Integration of Kano's Model into Quality Func tion Deployment(QFD)[J].The International Journal of Advanced Man ufacturing Technology,1991,11(6).
7Kurt Matzler,Hans H.Hinterhuber.How to Make Product Develop ment Projects More Successful by Integrating Kano's Model of Cus tomer Satisfaction into Quality Function Deployment[J].Technovation,1998,18(1).
8Tontini G.Integrating the Kano Model and QFD for Designing NewProducts[J].Total Quality Management and Business Excellence,2007,18(6).
9Keivan Zokaei,Peter Hines.Achieving Consumer Focus in SupplyChains[J].International Journal of Physical Distribution&LogisticsManagement,2007,37(3).
10Sireli Y,Kauffmann P,Ozan E.Integration of Kano’s Model into QFDfor Multiple Product Design[J].IEEE Transactions on EngineeringManagement,2007,54(2).
