机场安检员工作压力与不安全行为关系研究

Research on relationship between work stress and unsafe behaviors of airport security staff

为减少民用机场安检员因工作压力引发的不安全行为,研究机场安检员工作压力与不安全行为之间的关系,从源头上降低机场安检不安全事件发生的概率。首先,收集国内某机场692份有效问卷,采用因子分析法,得出安检员工作压力的7个主要影响因素;其次,将这些因素作为工作压力与不安全行为之间的中间变量,并提出15个关系假设,构建机场安检员工作压力与不安全行为关系的假设模型;最后,运用结构方程模型(SEM)检验并修正该模型。结果表明:机场安检员的工作压力与不安全行为之间存在正相关关系;职业发展、自我效能、组织氛围、工作特征和人际关系与工作压力负相关;角色压力、工作家庭冲突与工作压力正相关;人际关系、职业发展和自我效能与不安全行为负相关。

In order to reduce unsafe behaviors caused by work stress and decrease the probability of airport security incidents,studies were carried out to investigate the relationship between work stress and unsafe behaviors of airport security staff.Firstly,692 valid questionnaires were collected from an airport in China,and by using factor analysis method seven major factors that affect staff work stress were obtained.Secondly,fifteen hypotheses were put forward to build up the relationship model between work stress and unsafe behaviors with these factors as middle variables.Finally,the model was verified and modified by using SEM.The results show that work stress is positively related with unsafe behaviors;career development,self-efficacy,organizational climate,work characteristics and interpersonal relations are negatively related with work stress while role stress and work-family conflict are positively related with it;what is more,interpersonal relations,career development and self-efficacy are negatively related with unsafe behaviors.