4Foran B.,Bartram G.and Cumpston R.(2000) 'Australian Inbound Tourism to 2020:Old Markets Stablising and New Markets Growing,CSIRO Wildlife and Ecology,Canberra.
5Pearce,P.L.(1982) 'The Social Psychology of Tourist Behaviour,Pergamon Press,Oxford.
6Taft,R.(1981) 'The role and personality of the mediator in Bocher,S.(ed) 'The Mediating Person:Bridges between Cultures,Schenkman Publishing Company,Boston.pp.53-87.
7Geva,A.and Goldman,A.(1991) 'Satisfaction measurement in guided tours,Annals of Tourism Research,Vol.18,pp 177-185.
8Gurung,G.Simmons,D.and Devlin,P.(1996) 'The evolving role of tourist guides:The Nepali experience,in Bulter,R.and Hinch,T.(eds),' Tourism and Indigeous Peoples International Thomson Business Press,UK pp.107-128.
9Wong,K.and Ap,J.(1999) 'Tour guides perspectives on the professionalism of tour guiding in Hong Kong,in Heung,V.,Ap,J.and Wong,K.(eds),Asia Pacific Tourism 2000,Asia Pacifics role in the New Millennium,Vol.II,pp.544-553,Hong Kong Polytechnic University,Hong Kong.
10Xin Yu,Betty Weiler and Sam Ham.(2001) 'Intercultural communication and mediation:A framework for analysing the intercultural competence of Chinese tour guides,Journal of Vacation Marketing,Vol.8 No.1 pp.75-87.