手术服务标准化管理成效

Effectiveness of surgical standardization management

目的:针对手术服务过程中的不良事件问题,建立手术服务全过程的标准管理要素,通过标准化运行监测、预警控制、通报分析,减少手术服务问题事件的发生,保障手术安全。方法:按手术服务流程对手术服务不良事件进行梳理分类,在每个流程节点制定实施标准,并通过信息化手段进行监测、预警和定期通报分析。结果:手术服务全流程各岗位、各环节、各项操作都有实施标准,并常态化运行,手术服务质量安全显著提升。结论:标准化管理促进了医疗核心制度落实,保障了手术安全,提高了医疗管理水平。

Objectives: To build a standardized management system includeing standardized operation, early warning, analysis and to assure surgery safe, reduce adverse event. Methods: Adverse events in surgery care have been classified by surgery process and standards in every key points have been set and monitored, analyzed by information system. Results: All posts, all nodes in surgery process and operations were standardized management and normally implemented. The quality and safety of surgery was significantly improved. Conclusions: Standardized management has promoted the implementation of regulation, assured safety and improved hospital management.