多途径宣教助力门诊“最多跑一次”实践研究

Practice on the role of multi-channel propaganda and education in “one stop one trip one paper” service in outpatient clinic

宁波市第一医院通过采取新媒体宣教、新视觉宣教、候诊区健康讲座、导游式宣教等方式对入院患者进行多角度、多层次、高频度的宣传,旨在落实'最多跑一次'改革举措,在引导群众科学就医、精准就医方面具有良好的示范效果。实施前后,门诊患者实名预约就医率、预约挂号率、自助结算率有所提高;在预约爽约率、挂号排队时间均较前期下降明显;门诊患者医疗服务满意度有较大提升。

New media,VI new vision,health talks in waiting area,guided education and so on were adopted to publicize the outpatient from many angles and high frequency in Ningbo the 1 st hospital to implement the policy of‘one stop one trip one paper’and have got good effectiveness on scientific finding proper hospital.The real name appointment rate,appointment registration rate and self-settlement rate have risen,default rate and waiting time have decreased and outpatient satisfaction rate has promoted as well.