合作、控制与共生:街道体制下的社会服务递送——基于广州市家庭综合服务的实践

Cooperation,Control and Symbiosis:Social Services Provision under the Street-Neighborhood System in China——A Study Based on the Practices of the Integrated Family Services in Guangzhou

本文以广州市街道家庭综合服务的递送实践为研究对象,结合福利混合理论、非营利组织和社会服务的相关理论,建构了一个社会服务递送的分析框架,采用定性的个案研究方法,抽取家庭综合服务试点的三条典型街道进行深度观察和访谈,考察了三种不同街道办事处一社会组织关系下的不同社会服务递送模式,探索了不同递送系统在结构要素和递送绩效方面的差异。研究发现,非社会组织独立递送模式的出现实质上根源于街道办事处的行政管理体系不同程度地涉入了原本属于社会组织较为独立的职责领域——社会服务的递送过程,三种不同的递送模式代表着街道办事处在社区综合服务中不同的治理结构和职能定位,它们与社会服务递送组织分别是合作、控制和共生的关系,而后两种情形的广泛存在,其潜在危险是损害社会组织社会服务供给的自主性,扭曲它们的目标与行动。

Based on the practices of the integrated family service delivery practices at the street-office level in Guangzhou,this paper aims to construct an analytical framework of social service delivery by combining the theory of mixed welfare,nonprofit organizations and social service related theories.In doing so,the case studies,a qualitative method is employed to examine service delivery modes of three service agencies at the street level,which is accompanied by in-depth interviews and observations.It was found that three different kinds of service delivery modes can be differentiated based on the relationship between the street offices and the service provision agencies.The degree of administrative intervention from the street offices has played a decisive role in its relationship with different social organizations which provide social services at the street level.