摘要
张荣耀说,他不认可'转型'的说法。因为公司的'道'始终没有变,就是'以用户为中心',只是在不同时代以不同的'术'满足用户需求而已。任何商业模式都要聚焦于人,而非聚焦于物。这是张荣耀经常挂在嘴边的一句话。张荣耀在1990年创立北京荣昌洗衣有限公司(简称'荣昌洗衣')。这家连锁洗衣企业曾在2008年成为奥运会唯一指定洗衣服务商。
As for laundry, what we need is to wash clean and save time, but "go to store" is not necessary, which is right the customers’ pain spot on the contrary. Traditional laundry usually has no parking space, and the business hours are from 8 o’clock in the morning until 8 in the evening, but most of people do not have time to fetch their clothes during work. So, to the users of internet era with the mind "do not let me think", it is a real complicated system and will increase great difficulty in room service.
出处
《支点》
2015年第11期76-79,7,共5页
PIVOT
