品管圈活动的开展在提高医院门诊病人满意度上的效果分析

Analysis on the Effect of Quality Control Circle Activity in Improving the Satisfaction Degree of Outpatients

目的研究并探讨开展品管圈活动对提高医院门诊患者满意度的作用。方法对2014年1月~12月(开展品管圈活动前)、2015年1月~12月(开展品管圈活动后)在我院门诊治疗的400例患者的临床资料进行回顾性分析。结果观察组的各项门诊就医时间明显短于对照组,其在各个方面的护理满意度评分均高于对照组,且其焦虑评分低于对照组(P<0.05)。开展品管圈活动后,门诊护理人员在各项无形成果上均取得明显改善。结论在医院门诊护理工作中开展品管圈活动效果良好。

Objective To study and explore the effect of quality control circle activity on improving the satisfaction degree of outpatients. Methods The clinical data of 400 patients who were treated in our hospital from January to December in 2014(before the event of quality control circle activity) and from January to December in 2015(after the quality control circle activity were carried out) were retrospectively analyzed Results. The outpatient service time of the observation group was significantly shorter than that of the control group, and the scores of nursing satisfaction in all aspects were higher than that in the control group, and the anxiety score of the observation group was lower than that of the control group(P<0.05). After carrying out the quality control circle activities, the nursing staff in the outpatient department have made significant improvement in the intangible outcomes. Conclusion The effect of quality control circle activity in hospital outpatient nursing work is good.