优化门诊服务流程 提供优质护理服务

Optimize the Outpatient Service Flow Provide High Quality Nursing Service

目的探讨门诊开展优质护理服务的措施。方法简化就诊流程,提高服务效率,加强信息化建设,优化服务流程,"医护一体化"服务模式惠及广大群众,优化诊区设施布局,构建温馨就诊环境,开展健康宣教,提供便民措施,开展满意度调查。结果患者满意度提高,就诊人数增多。结论开展优质护理服务是提高护理服务质量,提升医院的整体水平的重要举措。

Objective To explore the measures of developing high quality nursing service in outpatient service. Methods To simplify the process, improve service efficiency, strengthen the construction of information, optimize the service flow, health care integration service model to benefit the masses, optimize the layout of the district facilities, to build a warm environment, to carry out health education, to provide convenient measures to carry out satisfaction survey. Results The patient satisfaction increased, the number of patients increased. Conclusion The development of high quality nursing service is an important measure to improve the quality of nursing service and improve the overall level of the hospital.