人性化理念在门诊服务中的应用

Application of Humanized Concept in Outpatient Service

目的探讨人性化服务在门诊的应用效果。方法门诊以发放自制调查问卷的形式,对门诊各个流程环节进行了门诊患者满意度的调查分析。结果与结论门诊运用人性化的服务,可有效改善门诊就医流程、环境和医护人员的服务态度,护理人员对自身形象进行严格规范,提高了门诊患者的满意度。

Objective To explore the application effect of humanized service in outpatient department. Methods A self-made questionnaire survey was conducted to investigate the outpatient satisfaction of various outpatient process. Results and ConclusionHumanized service in outpatient department can effectively improve outpatient service flow, environment and service attitude of doctors and nurses, the nursing staff strictly regulate their own image and improve the satisfaction of outpatients.