社区卫生服务中心职工对于CHS的满意及需求度研究

Research on the Satisfaction and Requirement of CHS in Community Health Service Center

目的研究社区卫生服务中心人才队伍的工作满意度和需求度,以及对服务效果、服务态度及患者满意度的影响。对象与方法随机抽取上海市共14家社区卫生服务中心,并用整群抽样方式,选取社区卫生服务中心医生、护士、公共卫生人员及管理行政人员全体在职人员为调研对象,进行问卷调研及个案访谈。结果社区卫生服务中心职工对于医疗技术以及继续教育培养途径两个维度的总体满意度和需求度情况一致;人口学因素与这两个维度的满意度和需求度影响程度较大。讨论政府完善激励配套政策,提高工作人员CHS满意度;按社区工作人员需求入手,匹配相应培养途径及政策倾斜;岗位培训因材施教,注重不同岗位人员不同需求。

Objective At the center of the community health service, personnel's job satisfaction and demand affects the service effect, and thus affect the service attitude and patient satisfaction. Research object and methods 14 community health service centers were randomly selected in Shanghai, all the doctors, nurses, public health personnel and Administrative personnel were chosen as objects by cluster sampling method. Results The community health service center staff for medical technology as well as continuing education training methods two dimensions of satisfaction and the degree of demand as a whole. The level of satisfaction and demand is largely influenced by demographic factors. Suggestions The government should perfect incentive policies in order to improve the satisfaction level of the personnel. The government incentive supporting policies, improve the CHS staff satisfaction; According to the demand of the community workers, matching ways and corresponding policy training tilt; job training should accordance with their aptitude, and pay attention to the different needs of different posts.