摘要
针对合同交付阶段装备维修合同商服务质量的评价问题,建立了装备维修合同商服务质量评价指标体系,运用模糊层次分析法(Fuzzy Analytical Hierarchy Process,FAHP)确定了各级指标权重,构建了基于中心点三角白化权函数的装备维修合同商服务质量评价模型,并通过算例验证了该模型的适用性和有效性。
Aiming at evaluation of the service quality of equipment maintenance contractor in the stage of delivering contract,the index system of service quality evaluation for equipment maintenance contractor is established. Index weights at all levels are calculated by the method of fuzzy analytical hierarchy process( FAHP),and a service quality evaluation model of equipment maintenance contractor is proposed based on central point triangle whiten weight function. Finally,the practicability and validity of the model are verified by an example.
出处
《装甲兵工程学院学报》
2016年第5期20-24,30,共6页
Journal of Academy of Armored Force Engineering
关键词
模糊层次分析法
三角白化权函数
装备维修合同商
服务质量评估
fuzzy analytical hierarchy process
triangle whiten weight function
equipment maintenance contractor
service quality evaluation
