基于星级统筹法的质量监控体系的构建

Construction of Quality Monitoring System Based on the Star Overall Planning Method

质量管理从符合性质量发展到适用性质量,再到需求性质量,直至目前提倡的大质量。不同的质量管理阶段对质量监控方法有着不同的需求。质量监控是质量工作的输入,通过有效的质量监控,为质量改进提供有力的依据,而质量改进可以提高质量水平,最终输出更高质量的产品。由此周而复始,不断循环,这也是朱兰理论和戴明理论的精华所在。然而在大质量阶段,质量监控所涉及的因子众多,有效监控成为难题,这也是造成大质量迟迟不能有效实现的原因。本文介绍了一种质量监控方法——"星级统筹法",并就其实施系统的构建进行了论述,为大质量管理提供了一种新的可供参考的模式。

The quality management is developed from confirmative quality, applicable quality and demand quality to total quality control that is advocated at present. Different quality management stages have different requirements for quality control methods. Quality control is the input of quality work, through effective quality control, to provide a strong basis for quality improvement, then quality improvement can improve the quality level, and eventually output higher quality products. This cycle repeats itself ad infinitum, which is the essence of Juran and Deming's theory. However, in the quality stage, the quality control involves too many factors, effective monitoring has becoming a problem, which is the reason for total quality control can't be effectively achieved. This paper introduces a method of quality control, namely 'the star overall planning method', and discusses the construction of the implementation system, which also provides a new reference model for total quality management.