第三方物流整合对物流服务质量、伙伴关系及企业运营绩效的影响研究

The Impact of the Third Party Logistics Integration on Logistics Service Quality,Partnership and Corporate Operational Performance

第三方物流整合对于提高企业绩效具有重要影响,但目前缺乏对其影响路径和作用机理的实证分析。本文引入了物流服务质量和伙伴关系,构建了第三方物流整合、物流服务质量、伙伴关系和企业运营绩效之间关系的理论模型。以130家物流用户企业为调查对象,研究了第三方物流整合对物流服务质量、伙伴关系及企业运营绩效的影响。研究发现,第三方物流整合能够提高第三方物流企业的服务质量,物流服务质量对双方的信任和关系承诺水平都有正向影响,而且伙伴关系的加深能够促进企业运营绩效的提高。

Third-party logistics integration has an important influence oncorporate operational performance,while its impact path and mechanism has not been discovered. This paper introduces the logistics service quality and partnership to build the relationship theory model. Based on the data of 130 logistics service users,the paper studies the effect of third-party logistics( 3PL) integration on logistics service quality,relationships and corporate operational performance. The results show that third-party logistics integration improves logistics service quality. Also,logistics service quality has positive impacts on trust and relationship commitment. Further,high level of trust and relationship commitment could increase corporate operational performance.