新时期高职院校师生冲突管理及模型研究

Research on Management and Model of Classroom Conflicts between Teachers and Students of Higher Vocational Colleges at New Period

高职院校师生冲突管理包括冲突触发期、管控期、调控期、和谐转化期四个阶段,以及冲突前预防、冲突中管控、冲突后调控、冲突-和谐转化四个过程。这些阶段过程及管理策略、机制、工作流程等构成了冲突管理知识系统。运用知识创新MKIM模型,可实现冲突管理知识系统创新与可持续性发展,并促进学校组织成员冲突管理知识的有效形成与不断更新。

The management of conflicts between teachers and students in higher vocational colleges includes four periods,which are conflict phase,treatment phase,adjustment phase and harmonious conversion phase,and four processes,which are pre-conflict prevention,conflict control,post-conflict regulation,and conflict-harmony conversion.These phases,processes and management strategies,mechanisms,and workflows constitute the conflict management knowledge system.Using the MKIM model of knowledge innovation contribute to realizing the innovative and sustainable development of conflict management knowledge system,and promote the effective formation and continuous updating of conflict management knowledge of school organization members.