摘要
新经济时代崛起的新兴主导产业———知识型服务业在21世纪的国民经济中将处于一种越来越重要的战略支配地位,提高知识型服务业的管理水平成为我国企业管理界的当务之急,其中的难点和重点在于建立和健全知识型服务业的质量标准。由于知识型服务业与传统制造业的质量管理标准、方法、手段存在着许多不同点,因此,在提升知识型服务业质量管理水平的过程中,必须将知识型服务业质量管理与传统制造业质量管理进行对比分析,了解知识型服务业质量管理的新特点,建立知识型服务业质量指标体系的新构架,从而提高知识型服务业的质量管理水平。
The new developing leading industry emerging in new economic era---knowledge service industry is in one more and more important strategy position among national economy of 21st century, and task of improving the knowledge service industry quality management is becoming urgent affairs of the business administration circle of our country. The difficulties and emphases among them lie in setting up and perfecting the quality level of the knowledge service industry. Because the control standard, method, means of knowledge service industry has a lot of differences with traditional manufacturing industry. so, when we want to improve the quality management level of knowledge service industry, we would trade quality control compare the quality management of knowledge service industry with traditional manufacturing industry's, we would comprehend the new point, establish the new truss of knowledge service industry, and improve the management level of knowledge service industry.
出处
《湘潭大学社会科学学报》
2003年第5期86-89,共4页
Social Science Journal of Xiangtan University
关键词
知识型服务业
质量管理
质量
knowledge service industry
quality management
quality index
