温馨接诊流程在特需病房中的应用

The application of gentle reception procedures to the special wards

特需病房建立温馨接诊流程,简化病人的入院手续,缩短病人等候入院的时间,使病人在第一时间得到护理人员的热情接待,消除病人的紧张和不安,使病人感到安全踏实,从而得到病人更多的信赖与配合。经过两年实施,病人对护理服务的满意度由最低的98.3%提高到100%,树立起病区的护理服务品牌,取得良好的经济效益和社会效应。

Gentle reception procedures were executed in the special wards to simplify the hospitalization registrations and shorten the time for hospitalization so that the patients were warmly met right at their arrival and they, their stress and discomfort alleviated, felt safe and concrete and thus became more cooperative and reliable. In more than 2 years, the patient's satisfaction to nursing service was raised from 99.3% to 100%. The nursing service, as a model, stood out in the wards, gaining better benefits economically and socially.