摘要
在日趋激烈的市场竞争中 ,无论是经营者还是普通职员 ,要处理好企业内部与外部、上级与下级、同事之间等关系 ,营造良好的经营环境和工作氛围 ,提高组织的运行效率 ,树立良好的企业形象 ,必须掌握有效商务沟通的技巧。
In the increasingly drastic market competition , whether you are the operators or the ordinary staff if you want to deal with well the relations inside or outside the enterprises, the relations between the upper or the lower levels, the relations between the colleagues in order to create good operational environment and working climate, to upgrade organization's operational efficiency and to set up good enterprise image, you have to master the effective business communication techniques.
出处
《现代财经(天津财经大学学报)》
CSSCI
2004年第3期59-61,F003,共4页
Modern Finance and Economics:Journal of Tianjin University of Finance and Economics
关键词
商务沟通
沟通障碍
人际冲突
Business Communication
Communication Barrier
Human Conflict