电力客户服务中心管理系统的总体分析、设计与功能实现

The system of electric power corporation's customer service center

随着计算机技术的发展 ,信息时代的来临 ,越来越多的人们需要讯捷、方便的了解各种各样的信息和方便周到的服务质量。为适应这一需要 ,本课题着重于开发电力客户服务中心系统的设计。从整个客户服务中心的系统功能阐述到模块的开发设计 ,都是从实际需要出发 ,做到全面、周到的系统设计 ,并提出“网上客户服务中心”的可行性设计。

The porject is to design and research a management system of electric power corporation's customer service center in order to strengthen marketing management of electric power enterprises and adapt the development of market economy. Along with the development of computer technology,the coming of the information era,customers should be informed quickly and easily,and enjoy services conveniently,just for these requirements,the paper emphasize the design of customer service center.design of the system including function expatiation of customer service center and research,design of every sub-modal satisfies practical needs completely.The paper also puts forward the feasibility design of customer service center in the net. The design would have better effect on adapting electric power corporation to marketing economy,strengtening marketing management and achieving“adding supply and enlarging sell”,it would be of great application foreground in the future.