摘要
介绍客服系统定义,分析内蒙古通信公司客服系统现状以及客服系统建设的必要性,最后给出内蒙古通信公司客服系统建设原则、建设目标、建设方案及系统功能配置。
Introduce the definition of customers serving systemand, analyse the present situation and necessity of Inner Mongolia Communication customers serving system,final point out the constrution principle, construction purpose, construction solution and system function, configuration of Inner Mongolia Communication customers serving system.
出处
《电信工程技术与标准化》
2004年第3期40-42,共3页
Telecom Engineering Technics and Standardization
