虚拟团队中的信任研究

The Trust Research in Virtual Team

信任是从组织行为学领域研究虚拟团队的一个重要课题。与传统组织中的信任相比,虚拟团队中的信任主要是认知或行为定向的;它在最初几次互动的基础上迅速建立起来,并通过随后的沟通行为维持下去,所以沟通行为和沟通内容的特征对虚拟团队中信任的建立和维持有着特殊重要的意义。由于目前研究方法所限,无法确定虚拟团队中信任与绩效的因果关系,但是它们之间存在着密切的相关关系。.

Trust is pivotal in virtual teams because it could reduce the high levels of uncertainty and permit a virtual team to focus on its mission.Compared with that in traditional organization, trust in virtual teams is less an interpersonal form than a cognitive and action form. It is created swiftly based on the members’ early interactions and maintained by the continuous interactions. The relationship between trust and team performance is reciprocal.