企业资源外包运作与管理研究

Study on the outsourcing operation and management of enterprises

资源外包是企业培育和提升核心能力以获取持续竞争优势的一种战略行为。在归纳总结西方学者资源外包概念研究的基础上,进一步界定了资源外包内涵,划分了资源外包类型,分析了资源外包动因,从外包准备、外包业务确定、外包商选择以及外包分析与建议等方面研究了资源外包决策,针对外包实施中存在的问题,从管理组织模式和外包关系管理两个方面提出了成功实施外包的建议,并构建了一个六阶段外包运作与管理框架。

Outsourcing is a kind of strategic activity of an enterprise for fostering and improving core competence to gain sustainable competitive advantages. Based on the generalization of the concept outsourcing of western scholars, this thesis further makes a deep inquiry into the outsourcing's connotation, types and drivers. It focuses on the process of outsourcing decision from the outsourcing preparation, outsourcing candidates decision, vendors selection, outsourcing analysis, and so on. Aiming at the problems existing in the outsourcing implementation, this thesis puts forwards some suggestions to successfully implement outsourcing from the establishment of the organization model and the management of outsourcing relationship, and, builds up a framework including six phases for outsourcing operation and management.