巴基斯坦成品油管道项目顾客满意度的测量

Measurement of Customer′s Satisfaction on Products Pipeline Project in Pakistan

在中国石油工程建设(集团)公司承揽的国际工程项目———巴基斯坦成品油管道项目的实施过程中,执行了ISO9001∶2000规定:测量工程项目的顾客满意度。文章就该项目施工中工作重点的变化顺序,较详细地介绍了在不同阶段对顾客满意度的测量方法,即在项目准备阶段,采取调查表法;在项目施工准备阶段,采用周会信息汇总法;在项目施工阶段,采取现场施工信息汇总法。该方法可为类似工程项目顾客满意度的测量工作提供借鉴。

In accordance with ISO 9001:2000, the customer′s satisfaction on project is measured during implementation of the products pipeline project in Pakistan, which is an international project carried out by China Petroleum Engineering Construction Corporation. In this paper the different measuring methods of customer′s satisfaction during different construction stages corresponding to the shifting sequence of key tasks are described in relative detail. In preparation stage, method of investigation table is used; in construction preparing stage, method of weekly information gathering meeting is adopted; and in construction stage, method of field construction information gathering is applied. The above mentioned methods can offer the references to customer′s satisfaction measurement for similar projects too.