上海贝尔服务支持系统的设计

Design of Service Support System in Shanghai Bell

随着上海贝尔阿尔卡特公司规模的不断扩大, 如何加强公司总部和各地分公司之间的信息流管理,为各地用户提供快速优质的服务显得愈加重要。该文结合上海贝尔的实际情况，介绍了服务支持系统的具体设计和应用。

With expansion of Shanghai Bell, it sets up branches nationwide. It becomes more and more important how to enhance the management of information between headquarter and branchs. The article introduces specific design and application of service support system based on the companys realistic situation.