摘要
企业如何面对体验经济时代的到来,逐渐成为学术界和企业界的热点话题。在分析体验经济的内涵和中国电信企业发展特点的基础上,探讨了体验经济给电信企业带来的机遇以及电信企业在体验经济时代如何保持持续稳定发展的策略。
How to face the advent of the experience economy age for enterprises has become the subject of great topical interest in academic circles and enterprise circles. On the basis of analyzing the connotation of experience economy and the developmental pattern characteristic of telecommunication enterprise in China, this paper discusses the opportunity that experience economy brings to telecommunication enterprises and the tactics of how telecommunication enterprises keep their sustained development in the age of experience economy.
出处
《南京邮电学院学报(社会科学版)》
2004年第1期16-20,共5页
Journal of Nanjing University of Posts and Telecommunications(Social Science)
关键词
体验
体验经济
电信企业
顾客满意
experience
experience economy
telecommunication enterprise
customer satisfaction