摘要
计划经济时期电力工业的垄断经营观念、意识、作风已完全不能适应新的市场经济发展的要求,诚信服务已成为供电企业的立身之本。树立全新的服务理念、明确优质服务内涵,建立、完善客户服务管理机制,提高员工队伍素质以及加强营销服务技术现代化,都是提高供电企业信誉度和满意率的积极措施。
The monopoly management concept,ideology and work style of power industry in plan economy period can't adapt to new market economy develpment demand. Sincere service has become the rout of power enterprise foothold. These are all effective measures to improve enterprises' reputation and satisfaction:Establish the whole new service concept,explicit optimal service intension,build and better client service management mechanism,improve staff group quality and strengthen marketing service modernlization.
出处
《电力需求侧管理》
2004年第2期56-57,共2页
Power Demand Side Management
