新形势下挂号人员角色的转变

Role Transition of Registrars in Hospital

医院挂号室面临新技术的挑战,以往排队挂号,手工登记的工作方式正在改变。计算机预约、电话预约正成为新的挂号方式。这要求挂号室的工作人员迅速适应新技术时代的要求,提高业务能力和服务质量。要做到迅速准确地挂号,必须具备更广泛而深入的临床症状学的知识,从被动应答服务向主动引导服务转变。

Registration online is taking place of the traditional manual manipulation, and the patients needn't queue up. The staff members in registration office are facing the challenge of high-tech. They are demanded to improve their professional abilities and serve with high quality to meet the need of the modern era as soon as possible. Extensive knowledge on disease process can help the register work rapidly and correctly, and then the transformation from passive reply to active guiding service is possible.