试论高速公路无理投诉的受理

Discussion on the Acceptance of Unreasonable Complaints of Superhighway

分析了高速公路管理中无理投诉产生的具体原因,探讨了避免无理投诉的有效途径,提出受理无理投诉应具有真诚的态度,坚持微笑服务,提高高速公路的管理水平和服务水平。

This paper analyzes on the concrete reasons of the unreasonable comp laints in the management of the superhighway, probes into some effective ways of avoiding the unreasonable complaints, and points out that the related personnel should accept the unreasonable complaints with sincere attitude, uphold the smi ling service, and increase the level of the management and service of the superh ighway.