门诊护士与病人交流的满意度调查与分析

A survey and analysis of the patients’ satisfaction to the nurse-client communication in the clinic

目的 提高门诊护理工作质量 ,改善服务态度。方法 采用自行设计问卷调查表 ,对门诊 2 16例病人进行问卷调查 ,内容包括护士与病人主动交流或被动交流效果的满意度。结果 病人对护士主动交流与被动交流效果的满意度有显著差异 ,说明护士主动与病人交流效果好于被动交流。结论 从提高护士对主动交流重要性的认识及学习主动交流的方法等方面进行教育及培训 ,有利于提高病人对门诊护理工作的满意度。

To improve the quality of nursing and perfect the attitude of nursing service in the department of outpatient.Methods A self-designed questionnaire was handed out to 216 outpatients.The contents included the patients’ satisfaction to the effectiveness of the nurses’ initiative or passive communication with the patients.Results As the patients’ satisfaction to effectiveness of communication, there was significant difference in the initiative communication and passive communication. It was suggested that the effectiveness of initiative communication was better than passive communication.Conclusion Carrying out the training in improving the nurses’ recognition of the importance of initiative communication and learning the skills of initiative communication was helpful to improve the patients’ satisfaction to the nursing service in the clinic.