公民公共服务满意度影响因素分析——基于CGSS2015数据的实证研究

An Analysis of the Influencing Factors of Citizens Public Service Satisfaction—An Empirical Study Based on CGSS2015 Data

公民的公共服务满意度是评价基层政府工作效果的重要评价指标,通过对CGSS2015的相关数据展开分析,可以发现,居民受教育程度、社会公平感、社会幸福感、政治参与以及对于政府工作表现的感受均是影响公共服务满意度的重要因素。公共服务满意度是多种因素共同作用下的结果,从影响因素的视角研究公共服务满意度,以此可为建设服务型政府、提升政府治理能力提供理论依据和实践参考。

Citizen’s Public Service Satisfaction is an important evaluation index to evaluate the work effect of grass-roots government. Through the analysis of CGSS2015 data, we can find that, residents’ educa-tion, social justice, social well-being, political participation and their feelings about government performance are all important factors affecting public service satisfaction. Public Service satisfac-tion is the result of many factors, and the study of Public Service Satisfaction from the perspective of influencing factors can provide a theoretical basis and practical reference for building a ser-vice-oriented government and improving government governance capacity.