情绪调节自我效能感在患者共情与医患关系中的中介作用

Influence of Patients’ Empathy Ability on Doctor-Patient Satisfaction: The Mediating Role of Regulatory Emotional Self-Efficacy

目的:研究患者本身的共情能力在情绪调节自我效能感的中介作用下与医患关系满意度之间的关系,促进和谐有序的医患关系的发展。方法:采用自填问卷的方法,利用医患关系量表、情绪调节自我效能感量表、人际反应指针量表对社区居民发放问卷。结果:回收问卷有效179份。不同性别、年龄、文化程度的医患满意度得分差异无统计学意义(p 】0.05),不同婚姻状况的医患满意度得分差异有统计学意义(p 【0.05)。共情能力对医患满意度具有正向预测作用(β = 0.28, p 【0.001),情绪调节自我效能感在共情能力和医患满意度之间起完全中介作用。结论:情绪调节自我效能感可以在帮助患者处理并调节自身情绪过程中对医生更好的进行共情,接受自身疾病事实并更理解医生工作,提高患者的共情能力和培养情绪调节自我效能感有利于提高医患满意度。

Objective: To study the relationship between patients’ own empathy ability and doctor-patient satisfaction under the mediating role of Regulatory emotional Self-efficacy, to promote the development of a harmonious and orderly doctor-patient relationship. Methods: By adopting the method of self-administered questionnaire, using PDRQ-13 scale, the regulatory emotional self-efficacy scale and Interpersonal Reactivity Index scale to issue questionnaires to the community residents. Results: 179 valid questionnaires were returned. Differences in doctor-patient satisfaction scores among different genders, ages and educational levels, have no statistical significance (p >0.05), but was statistically significant in different marital status (p <0.05). Empathy ability has a positive predictive effect on doctor-patient satisfaction (β = 0.28, p <0.001). Regulatory emotional self-efficacy played a complete mediating role between empathy ability and doctor-patient satisfaction. Conclusion: Regulatory emotional self-efficacy can help patients better empathize with doctors in the process of helping them deal with and regulate their own emotions, accept the fact of their diseases and better understand the work of doctors. Improving patients’ empathy ability and cultivating regulatory emotional self-efficacy are beneficial to doctor-patient satisfaction.