IT人员领导积极反馈对创新绩效的影响——有调节的中介效应

Impact of Positive Feedback from IT Staff Leaders on Innovation Performance—Mediation Effect with Regulation

当今社会,人们对创新的重视程度越来越高,而创新作为一种国家的核心竞争力,是企业获得飞跃发展的关键。员工的创造力是企业创新得以实施的先决条件,而员工的创新绩效则取决于其创新能力。与此同时,面对日益激烈的竞争,领导积极反馈行为显得尤为重要,领导积极反馈能激励员工工作的积极性,减轻他们的工作紧张感。另外,目前员工越来越多地扮演着跨界人士的角色,有效的跨界行为可以促进员工之间的知识共享,从而达到团体的目标,并将更多的异质性资源带给员工。因此,领导积极反馈行为是否会刺激员工的跨界行为及知识共享,最终实现创新绩效?不同性别的员工对领导积极反馈行为,会不会表现出不同的创新绩效?为了解答这一系列问题,本文构建了一个有调节的中介效应模型以探讨领导积极反馈行为对IT员工创新绩效的作用机制。对东莞松山湖8家科技型企业283名研发人员开展实证研究,结果显示:1) 领导积极反馈对研发人员创造力具有显著正向影响,跨界行为和知识共享部分中介了二者间关系,2) 性别调节了领导积极反馈与跨界行为以及领导积极反馈与知识共享之间的关系,研究结果为科技型企业激励领导积极反馈和员工创造力提供了重要理论和实践启示。

In today’s society, people pay more and more attention to innovation, and innovation, as a core competitiveness of a country, is the key to the rapid development of enterprises. The creativity of employees is the prerequisite for the implementation of enterprise innovation, and the innovation performance of employees depends on their innovation ability. At the same time, in the face of increasingly fierce competition, leaders’ positive feedback behavior is particularly important. Leaders’ positive feedback can stimulate employees’ enthusiasm and reduce their work tension. In addition, at present, employees are increasingly playing the role of cross-border people. Effective cross-border behavior can promote knowledge sharing among employees, thus achieving the goals of the group, and bringing more heterogeneous resources to employees. Therefore, will leaders’ positive feedback stimulate employees’ cross-border behavior and knowledge sharing, and ultimately achieve innovation performance? Will employees of different genders show different innovation performance in their positive feedback behaviors to leaders? In order to answer this series of questions, this paper constructs a moderated mediating effect model to explore the mechanism of leadership’s positive feedback behavior on IT employees’ innovation performance. An empirical study was carried out on 283 R&D personnel of 8 scientific and technological enterprises in Songshan Lake, Dongguan. The results showed that: 1) Positive leadership feedback had a significant positive impact on the creativity of R&D personnel, cross-border behavior and knowledge sharing partially mediated the relationship between the two;2) Gender adjusted the relationship between positive leadership feedback and cross-border behavior, as well as the relationship between positive leadership feedback and knowledge sharing. The research results provide important theoretical and practical implications for encouraging leaders’ positive feedback and employees’ creativity in technology-based enterprises.