共情在个体心理及其信息行为的应用研究综述

A Review of the Application of Empathy in Individual Psychology and Its Information Behavior

目的:共情,即一种替代的、自发的情感分享,可以通过目睹其他个体的情绪状态、听到他人的情况、甚至通过阅读来激发。探究共情能力能够为当代个体的信息行为带来何种实践意义,确定对心理学及图书情报学领域的研究人员、和教育工作者的一些启示,并为深入研究共情在各类领域下的个体信息互动中的作用提供理论背景。方法:本研究采用范围综述的方法对109篇应用了共情理论的国外实证研究进行梳理和归纳,根据相关研究的特点将共情在多个领域的应用和研究现状进行整理和分析,并结合共情模型对文献内容进行总结。结果:总结出个体共情的信息行为研究框架,并从心理、信息、技术三个维度研究个体共情的心理及信息行为。结论:随着共情在个体心理行为学的应用,共情的信息功能也会逐渐得到更多的探索和开发,社会、心理、健康、网络空间、管理等多个领域都会因为共情的加入而变得不同。

Purpose: Empathy, that is, an alternative, spontaneous emotional sharing that can be stimulated by witnessing the emotional state of other individuals, hearing about others, and even reading them. To explore the practical significance that empathy can bring to contemporary individuals' information behavior, determine some enlightenment for researchers and educators in the fields of psychology and library and information science, and provide theoretical background for in-depth study of the role of empathy in individual information interaction in various fields. Methods: This study used the method of scope review to sort out and summarize 109 foreign empirical studies applying empathy theory, sorted out and analyzed the application and research status of empathy in multiple fields according to the characteristics of related research, and summarized the literature content in combination with empathy model. Results: The research framework of information behavior of individual empathy was summarized, and the psychological and information behavior of individual empathy was studied from three dimensions: psychology, information and technology. Conclusion: With the application of empathy in individual psychobehavior, the information function of empathy will gradually be explored and developed, and many fields such as society, psychology, health, cyberspace, and management will become different due to the addition of empathy.