需求导向的木家居终端门店设计师模块化知识体系构建

Modular Knowledge System Construction of Terminal Store Designers

本文以构建木家居终端门店设计师(以下简称设计师)的知识体系,减少设计师人为不标准出单的现象为目的。通过调研整理设计师的工作痛点及需求,以需求为导向反向推出各个知识模块,根据各个模块间的相互关联构建设计师的知识体系。模块化知识体系的构建对设计师而言,可根据自身的需求选择性学习相应的知识模块以提升对产品的认知,同时规范了设计师的测量和服务的标准,提升客户对服务的满意度。对企业而言,减少了设计师人为因素导致的非标出单量,订单得以标准化下单生产,提升生产效率,缩短订单服务周期,降低订单的服务成本。对行业而言,为构建真正满足木家居终端门店设计师需求的知识体系提供思路和参考。

This article aims to build the knowledge system of wooden home terminal store designers (hereinafter referred to as designers), and reduce the phenomenon of non-standard orders by designers. Through investigation and sorting out the designer’s work pain points and needs, the need-oriented reverse introduction of various knowledge modules, and the construction of the designer’s knowledge system based on the interrelationship between the various modules. For the construction of a modular knowledge system, designers can selectively learn the corresponding knowledge modules according to their own needs to enhance their knowledge of the product, and at the same time standardize the designer’s measurement and service standards, and improve customer satisfaction with services degree. For enterprises, the amount of non-standard orders caused by the designer’s human factors is reduced, and orders can be standardized to place orders;improve production efficiency, shorten order service cycles, and reduce order service costs. For the industry, it provides ideas and references for building a knowledge system that truly meets the needs of wooden home terminal store designers.