杭州市营商环境评价及优化建议——基于不同所有制企业的视角

Evaluation and Optimization of Business Environment in Hangzhou —In the Perspective of Enterprises with Different Ownerships

近年来,杭州致力优化稳定、公平、透明、可预期的营商环境。而企业对营商环境的感知最敏锐和深刻,因此本文通过线上和线下方式进行问卷调查并获得297份有效样本,以期得到企业对于杭州市商业环境的看法。调研结果表明:被调查企业对杭州市政府服务、外贸服务、金融服务、市场状况、创新能力等较为满意;同时,政策法规、税负水平、劳动力状况等方面则有待提高和优化。值得注意的是,国有企业对金融服务、政务服务、劳动力成本等方面的满意度比民营和外资企业更高。最后,针对上述不足和短板,提出政策性建议,以期提升杭州市整体营商环境。

Hangzhou has endeavored to optimize a stable,fair,transparent and predictable business envi-ronment in recent years.Enterprises have the sharpest and deepest perception of the business environment.So that this paper carried out a questionnaire survey online and offline and ob-tained 297 samples,in order to get the views of enterprises on the business environment in Hangzhou.The results show that the enterprises are satisfied with Hangzhou government services,foreign trade services,financial services,market conditions,innovation ability and so on.At the same time,policies and regulations,tax burden level,labor force situation and other aspects should be improved.It is worth noting that state-owned enterprises are more satisfied with financial services,government services,labor costs and other aspects than private and foreign-funded enterprises.Finally,in view of research,this paper put forward policy recommendations to improve the overall business environment in Hangzhou.