职场不文明行为与职场歧视研究综述

A Review of Research on Workplace Incivility and Workplace Discrimination

职场歧视与职场不文明行为的发生与群际关系密切相关。组织中存在大小群体的情况下,内外群体偏好与共识性歧视会导致职场歧视;与此同时,群际使得团体割裂,低权力群体容易产生不公平感与资源危机感,提高职场不文明行为发生的概率。职场歧视负面影响泛化使得被歧视群体遭受污名化,污名化反过来导致职场歧视行为螺旋上升,伤害范围和影响扩大,与此同时引发职场排斥等一系列职场不文明行为。除了污名化,被歧视群体受负面情绪影响,根据情感事件理论,更容易产生不文明行为。

The occurrence of workplace discrimination and workplace incivility is closely related to inter-group relations. When there are large and small groups in an organisation, internal and external group preferences and consensual discrimination can lead to workplace discrimination;at the same time, intergroup relations make groups fragmented and low-power groups prone to feelings of unfairness and resource crises, increasing the probability of workplace incivility. The generalisation of the negative impact of workplace discrimination leads to the stigmatisation of the discriminated group, which in turn leads to a spiral of discriminatory behaviour in the workplace, increasing the scope and impact of the harm and leading to a series of uncivilised behaviours in the workplace, such as workplace exclusion. In addition to stigmatisation, the discriminated group is affected by negative emotions and is more likely to behave in an uncivilised manner according to the emotional events theory.