社交媒体信息超载对员工工作投入的“双刃剑”效应

The “Double-Edged Sword” Effect of Social Media Information Overload on Employee’s Work Engagement

当前,社交媒体已经成为企业进行工作部署和信息传递的重要渠道,但是“信息海洋”也常常淹没员工。然而,社交媒体信息超载对工作投入的影响具有双面性。本研究基于压力交互理论和资源保存理论,探究了社交媒体信息超载对员工工作投入的“双刃剑”效应。基于321企业员工的问卷调查,检验了组织自尊和自我损耗的双重中介效应。结果表明:1) 社交媒体信息超载对员工组织自尊和自我损耗均有显著正向影响作用;2) 组织自尊和自我损耗均在社交媒体信息超载与工作投入之间发挥完全中介作用,社交媒体信息超载既可以通过提高组织自尊的资源增益路径正向影响员工工作投入,也可以通过自我损耗的资源损耗路径负向影响工作投入;3) 相较于社交媒体信息超载通过自我损耗路径对员工工作投入产生的消极影响,通过组织自尊产生的积极影响更大。本研究为企业管理者以及员工应对社交媒体信息超载带来的消极影响,扩大积极影响提供了理论指导。

Currently, social media has become an important channel for companies to deploy work and transmit information, but the “information ocean” often overwhelms employees. However, the impact of social media information overload on employee’s work engagement has a dual nature. This study is based on transactional stress theory and conservation of resources theory, exploring the “double-edged sword” effect of social media information overload on employee’s work engagement. Based on a questionnaire survey of 321 enterprise employees, the dual mediating effect of organization-based self-esteem and ego depletion was tested. The results indicate that: 1) Social media information overload has a significant positive impact on employee organization-based self-esteem and ego depletion;2) Organization-based self-esteem and ego depletion both play a complete mediating role between social media information overload and work engagement. Social media information overload can positively affect employee work engagement through the resource gain path that enhances organization-based self-esteem, or negatively affect work engagement through the resource loss path of ego depletion;3) Compared to the negative impact of social media information overload on employee’s work engagement through ego depletion, the positive impact through organization-based self-esteem is greater. This study provides theoretical guidance for business managers and employees to address the negative impact of social media information overload and expand the positive impact.