城市数字治理的技术–组织互构机理与风险——以上海市花木街道为例

The Mechanism and Risks of Technology-Organization Mutual Construction in Urban Digital Governance—Taking Huamu Street in Shanghai as an Example

伴随数字技术的快速迭代升级,城市治理数字化逐渐成为城市发展的重要趋势。数字技术的应用为破解城市治理难题提供了新手段,但技术对治理的赋能效果也会因技术与政府组织间的不协调而大打折扣。在技术与组织互构的理论视角下,结合上海市花木街道“数字孪生城市”实践案例,研究发现:数字技术与城市组织“互构”的客观结构要素可细分为制度规范、权力结构及条块关系等维度,数字技术与城市组织管理者“互构”的主观行为要素可细分为思维理念、行动方式及治理能力等维度。如果不能协调好这六大维度的互构关系,就可能引起制度弹性缺失、技术僭越异化、条块统筹不畅、治理能力不足等技术–组织错配风险。未来应推动技术更新与制度变革的协同发展、促进技术嵌入与条块关系的耦合互动、确保技术赋能与管理者能力的相互匹配。

With the rapid iteration and upgrading of digital technology, the digitization of urban governance has gradually become an important trend in urban development. The application of digital technology provides new methods to solve urban governance problems, but the effect of technology empowerment on governance will also be greatly reduced due to the incoordination between technology and government organizations. Under the theoretical perspective of mutual construction between technology and organization, combined with the practical case of “Digital Twin City” in Huamu Street, Shanghai, the study found that the objective structural elements of the mutual construction between digital technology and urban organizations can be subdivided into dimensions such as institutional norms, power structure, and strip-block relations. The subjective behavioral elements of the mutual construction between digital technology and urban organization managers can be subdivided into dimensions such as thinking concepts, action methods, and governance capabilities. If the mutual construction relationship of these six dimensions cannot be coordinated well, it may lead to technical-organizational mismatch risks such as lack of institutional flexibility, technological transgression and alienation, poor strip-block coordination and insufficient governance capabilities. In the future, it is necessary to promote the coordinated development of technological updates and institutional reforms, promote the interconnection and interaction between technology embedding and strip-block relations, and ensure the mutual matching of technology empowerment and manager capabilities.