跨越边界:浅析新媒体时代下数字社会工作机遇捕捉与风险驾驭

Cross Borders: A Brief Analysis of Capturing Opportunities and Managing Risks in Digital Social Work in the New Media Era

随着互联网技术的不断发展,数字化浪潮正深刻影响着人类社会生活的各个方面。在这样的时代背景下,传统社会工作“以人为媒”的服务模式正经历着数字化转型。以互联网技术为基础的数字社会工作应运而生,极大提高了传统社会工作的服务效率与水平。但同时,我国数字社会工作发展正面临着被桎梏于“技术边界”与“实践边界”的双重困境,如何有效跨越边界,促进数字社会工作更大范围的承认是当前我国数字社工所面临的难题。但好在,具有“多样性”与“交互性”的新媒体平台正在我国悄然流行。其所具有的区别于传统媒体的传播速度快、传播范围广等的特点正为我国数字社会工作发展实现技术赋能以及实践领域的扩展。但事物发展的道路总是曲折的,数字社会工作在抓住机遇与新媒体平台融合发展的同时也需要注意风险规避问题。其背后的社会工作伦理困境问题正成为其发展路上的障碍,而如何有效驾驭这些风险则成为数字社会工作者所要思考与发掘的。

With the continuous development of Internet technology, the digital wave is profoundly affecting all aspects of human social life. In this era, the traditional “people-mediated” service model of social work is undergoing digital transformation. Digital social work based on Internet technology has emerged, greatly improving the efficiency and level of traditional social work services. However, at the same time, the development of digital social work in China is facing a double dilemma of being shackled by “technical boundaries” and “practical boundaries”. How to effectively cross the boundaries and promote the wider recognition of digital social work is a difficult problem faced by digital social workers in China. Fortunately, new media platforms with “diversity” and “interactivity” are quietly popular in China. Its characteristics of fast propagation speed and wide propagation range, which are different from traditional media, are realizing technical empowerment and expansion of practice areas for the development of digital social work in China. However, the road to the development of things is always tortuous. While seizing opportunities and integrating with new media platforms, digital social work also needs to pay attention to risk aversion. The ethical dilemmas of social work are becoming obstacles to its development. How to effectively manage these risks has become something that digital social workers need to think about and explore.