社会工作参与低保核查服务的伦理困境研究——以广西L市为例

Study on the Ethical Dilemmas of Social Work Involvement in the Verification of Minimum Living Security System—The Case of L City, Guangxi Province

随着公共服务领域的不断深化改革,社会工作正逐渐成为政府购买服务项目中不可或缺的力量,尤其在承担如最低生活保障(低保)核查等项目中发挥着重要作用。低保制度对于缓解贫困、促进社会公平与正义具有不可替代的影响。尽管如此,在社会工作参与低保核查的实践中,仍面临着一些亟待解决的伦理问题。通过对广西L市8名具有低保核查服务经历的一线社会工作者的半结构化访谈,探讨了社会工作参与低保核查过程中遇到的伦理困境,包括保密与否的忠诚困境、自决与否的责任困境和关怀与否的服从困境。同时,分析了其背后的原因并提出了相应的解决策略,以期改善社会工作实践,提升服务效率和质量。As a consequence of the ongoing deepening of reforms in the area of public services, social work is becoming an indispensable force in the government’s purchase of service programs. It plays an important role in particular in undertaking programs such as the verification of the minimum living standard guarantee. The minimum living security system has an invaluable role to play in alleviating poverty and promoting social equity and justice. However, some ethical issues still require resolution in the context of social work’s involvement in verifying the minimum subsistence guarantee. The present study employed semi-structured interviews with eight frontline social workers with experience in minimum living standard guarantee verification services in L City, Guangxi, to explore the ethical dilemmas encountered in social work’s participation in the process of minimum living standard guarantee verification. These included the loyalty dilemma of confidentiality, the responsibility dilemma of self-determination or not, and the obedience dilemma of caring or not. Concurrently, the underlying causes are examined and potential resolution strategies are put forth to enhance social work practice, and optimize service efficiency and quality.