眼科患者预约候床忠诚度影响因素调查及分析

Investigation and Analysis of the Factors Affecting the Loyalty of Ophthalmology Patients Waiting the Beds

目的:调查云南大学附属医院眼科白内障及小儿斜视预约候床患者心理现状,探讨患者预约候床的影响因素及影响程度,为提高眼科候床患者忠诚度提供参考。方法:采用电话访问云南大学附属医院眼科白内障及小儿斜视预约候床患者100例,时间截止2019年9月1日,分析候床患者及家长心理现状与候床忠诚度的影响因素。结果:云南大学附属医院眼科患者忠诚度为7.82 ±2.21分,处于较高水平,但其影响因素较为多元,影响程度也有一定差距。结论:针对眼科预约候床患者应加强对候床患者病情变化的监控,医院管理者应对床位资源进行正确分配,改善医院床位严重不足的现状,缩短患者预约候床的时间,同时增强医院及医务人员的服务水平,多方面改善预约候床患者的不良心理情况,从而提升预约眼科候床患者的就医忠诚度水平。

Objective: To survey the psychological status of ophthalmic cataract and pediatric strabismus patients who reserved bed in the Affiliated Hospital of Yunnan University, investigate the influencing factors and degree of which may affect the patient loyalty of reservation bed, and provide the reference for elevating ophthalmic patient’s loyalty. Method: A total of 100 patients with ophthalmic cataracts and pediatric strabismus in Affiliated Hospital of Yunnan University were interviewed by telephone before September 1, 2019 to analyze the psychological status and the influencing factors of which may affect the loyalty of reservation bed of patients and their parents. Results: The loyalty of ophthalmic patients in affiliated hospital of Yunnan university was 7.82 ±2.21 points, which was at a high level, but its influencing factors were more diverse, and the influencing degree was also somewhat different. Conclusions: In terms of the ophthalmic patients making an appointment for waiting for the ward beds, it is required to strengthen the monitoring to the condition changes for patients waiting for the ward bed. The hospital managers need to perform the correct distribution to the ward bed resource, improve the current status of serious shortage in hospital’s ward beds, shorten the time for patients to make an appointment and wait for ward bed, as well as strengthen the service levels of hospital and medical personnel so as to improve the negative psychological situation of patients of making an appointment for waiting for the ward beds, and improve the hospitalized loyalty level of ophthalmic patients who make an appointment for waiting for the ward beds.